Inland Revenue Department
Symantec New Zealand
The Institute of Professional Legal Studies
The School of Computing and Mathematical Sciences
The University of Auckland
The University of Waikato
"We write to express our appreciation for the manner
in which your department has undertaken the recent usability study for the
Institute's 'Negotiation for Legal Professionals' programme.
"It is imperative that an educational multimedia
programme like this is presented in the most user-friendly and educationally
effective format. The findings from your study, and the excellent report
summarising these, will help us meet our goals in this regard.
"Aside from the obvious high quality of your lab
facility, a number of features of your study and report have been particularly
impressive, and we would like to commend you for these.
"We were impressed from the outset with your
professional approach to establishing, documenting and undertaking the study.
The process of protecting the rights of participants in the study was
"We appreciated the opportunity for our programmer to
personally observe the participants using the software in the laboratory. He
found that a helpful and insightful experience. Your staff made him very
welcome and comfortable in this process.
"We must say, also, that we found your report
exceeded our expectations. We found your report to be most professionally
constructed, and very helpful in its graphical illustration of issues and
— David Gibson, The Institute of Legal Studies