Home > The Significant Advantage of Using a
Significant Advantage of Using a Usability Laboratory
The most significant advantage of
using a usability laboratory for usability engineering is that you,
as developers, can observe real users using your product, the one's
you have put so much time and energy (and cost) into designing.
The ability to observe is priceless! Why?
- You can see where your product
completely fails them - and sometimes not where you expect.
You can see where your product slows them down and you can see
where your product is not as intuitive as you thought. We
have had clients, referring to something they have just watched a
user do that they had not anticipated at all, say to us "I never
thought the user would do that!"
- You can ground your expectations
of what your users can realistically do. There is no sense
in developing features which your users just will not be able to
- You and your developers can
really empathise with your users. Watching through a one-way
glass can help you take an image that you can continually refer to
back to your development space.
If you would like to visit our
Laboratory please contact Kirsten Thomson for more details.
Contact: Kirsten Thomson
Phone: (+64) 0800 USABILITY
[ Back to Top ]
© 2004 The University of Waikato
Usability Laboratory. All rights reserved.